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He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.
Коэффициенты: крайне высокие перманентно ТОП-матчи, средние перманентно экзотику.
We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
Маленькое меню чуть ниже позволяет без труда перейти всегда одну из центральных страниц ставок: главная, лайв, мультивид (для того, чтобы им затрачивать, надо раньше зарегистрироваться равным образом добавить что-либо в избранное), календарь, результаты, статистика.
The deposit option VOLT doesn't work in weekends but they don't tell you, you have to find out after you deposited the money and then when you contact the helpdesk they say it's your fault. I never experienced such a
Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.
The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues.
Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Из негатива пользователи чаще site исключительно жалуются в любой момент процедуру дополнительной верификации, некоторым она «прилетает» сразу через регистрации. Пройти дополнительную верификацию – крайне сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
Pino Casino hat gute Bonusbedingungen und zahlt auch aus! Aber ... macht es unglaublich schwer, sich zu verifizieren und verlangt entgegen jeder Vernunft für jede einzelne Einzahlung einen Screenshot und das ist auch nicht nicht genug, sie wollen auch noch die IBAN und auch Adresse etc haben, die ich nicht im Screenshot bekomme.
After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
The player from the Netherlands has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.