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In your case, I would rather contact us via LiveChat, and our beatifull support agents would assist you to find a correct document.
We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.
Вам придет СМСка или письмо с проверочным кодом – его стоит только полноте ввести в специальную форму, минуя чего регистрация закругляйся завершена.
We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.
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The player from Germany had faced issues with NineCasino, who had requested a deposit confirmation with a transaction ID for verification.
The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.
When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
С авторизацией все тоже до чертиков запросто: вам достаточно зайти всегда сайт и нажать до гроба кнопку «Войти» в правом верхнем углу.
The player from Ireland requested a withdrawal of €50 two weeks ago, but still hasn't received the funds. The player later confirmed that the issue was resolved.
The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.